Giant's Catle - Early In The Morning
Giant's Castle - Rock Lodge
Giant's Castle - Vulture Hide
Giant's Castle - Winter

Services in Giant's Castle

FACILITIES AND SERVICES

GATE HOURS

  • Winter 06:00 - 22:00 daily
  • Summer 05:00 - 22:00 daily

The Reserve gates are kept locked after hours for the sake of safety – both that of you our guest and of the wildlife and environment.

RECEPTION AND CURIO SHOP HOURS

  • 08:00 - 16:30 daily

ARRIVAL

  • You are requested to check in no earlier than 14:00 on your day of arrival and bring your booking slip with you.
  • If you are going to arrive after office hours, please phone ahead to let us know so that we can make arrangements. If you have arrived late, please check in the following morning, so that reception staff can register you.
  • Should you wish to exit and re-enter the Resort during your stay, kindly make arrangements at the office.

DEPARTURE
We request you to check out by 10:00 on the day of your departure to afford us sufficient time to prepare chalets for our next guests. Please keep your checkout receipt safe as it will be requested from you when signing out at the main gate. Should you require to check out earlier than 08:00, please make arrangements a day before by at least 16:30. Please be advised that should you not vacate your unit by 10:00 you will be charged the additional full daily rate. On checkout, please return your key to the reception. It is advisable that you follow the tar roads when leaving Giant’s Castle as the dirt roads, especially the Draycott Road, is not safe.

HOUSE KEEPING

Your chalet will be cleaned at 10:00 every day – if you prefer not to have your unit cleaned, or wish to make alternate arrangements, please inform the office accordingly. Kindly report any concerns or problems you may have to reception.

Please ensure that your dishes are washed on the day of your departure and kindly report any missing items or breakages to the office. If you would like your dishes washed or laundry done, please liaise with your chalet attendant and pay them directly.

DO NOT DISTURB

If you do not wish to be disturbed, indicate this by hanging the "Do not disturb" sign on the outside of the door handle.

FIRES AND FIREPLACES

We provide you with a complimentary pack of firewood on the first night and free anthracite (in a receptacle outside the chalet). Firewood, firelighters etc for fireplaces and Braais are available at the curio shop. In order for the chimney to draw the smoke upwards please ensure that the chimney flute is left open. Be aware of the danger of veld fires. Do not drop lighted matches or cigarette ends.

COMPLAINTS

Should you have concerns of any nature, we would like to be given an opportunity to address these at the earliest convenience, so please speak to the Duty Manager or Resort Manager at reception.

MAINTENANCE

Should you find that something in your room does not work, please report it to the office or Duty Manager. The after hours number is 076 545 4520.

WATER

Although our water is treated and purified, after heavy rain and storms it can turn brown for a while, unfortunately this is unavoidable, but please be assured, the water is always safe for consumption.

PETROL

Unleaded petrol is available at the main gate from 06.00 to 22.00 daily. The nearest towns are Estcourt and Mooi River, both approximately 65 km away from the Reserve.

TELEPHONES

There is a card phone outside the curio shop and phone cards are available for purchase in the shop.

BABY COTS / BABY SITTING

Baby cots are available upon request from Housekeeping. Should you require a baby sitter please make arrangements with Housekeeping as soon as possible and we will do our best to assist you.

LOST AND FOUND

All lost and found items are kept in our locked storeroom for safekeeping. All lost property is kept for a period of six months.

BREAKAGES

We request that you to report any breakages to reception.

BLANKETS

Additional blankets are stored in the wardrobes, should you require extras please contact Housekeeping through reception or the Duty Manager.

PORTER SERVICE

Giant’s Castle Resort does not offer a porter service; however, the service is available by prior arrangement, this is especially relevant for tour groups. Should you therefore require the service, please make a timeous arrangement with reception.

ICE / CHARCOAL / WOOD

Ice, charcoal and wood are available for purchase at the curio shop.

TORCHES AND ADAPTORS

The curio shop sells torches, batteries and adaptors for your convenience

POSTAL SERVICE

Postage stamps are on sale in the curio shop. Please leave postage at reception which is cleared once a week.

ELECTRICITY

Due to weather, the supply of electricity is occasionally disrupted. Oil lamps are provided in the chalets.

COMPLAINTS

Should you have any concerns, irrespective of the nature, we would like to be given the opportunity to address them at the earliest convenience. Please ask for the Duty Manager or the Resort Manager

BABOONS

Problems are experienced with baboons invading chalets and cars searching for food. Please keep doors and windows closed at all times. Feeding baboons is strictly forbidden. Do not leave food unattended. Please keep all the windows and doors to your chalet closed thereby avoiding temptation for the monkeys. Displaying of fruit and food will tempt them to enter your chalet.

Feeding them results in the loss of their natural wariness of humans. They soon learn to take any food they can find and become bold, aggressive and dangerous and inevitably have to be destroyed. For your safety and theirs, ensure that your chalet is securely closed and that all food or edible refuse is kept out of sight.

Treat baboons with extreme caution, DO NOT threaten them in any way and DO NOT FEED THEM.

Giant's Castle Gallery

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