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Hilltop Emergency Procedure

 

EMERGENCY PROCEDURES - HILLTOP RESORT

 

 

 

 

 

 

 

 

 

Medical Emergency Procedures

 

 

 

 

 

 

 

 

 

Situation whereby a First

 

Emergency

 

 

 

Aider is Required

 

Contact Numbers

 

 

 

 

 

 

 

 

 

 

 

 

1) Check which duty manager to call.

 

TO BE ACTIONED ONLY BY THE DUTY MANAGER

    (Details are below)

 

 

 

 

 

 

 

 

 

 

Hluhluwe:

 

 

 

 

2) Use emergency Telephone attached

 

 

 

 

 

 

   To this display board and dial the

 

Doctors:

Dr. Cohn 035 562 2083 H

 

 

    required 3 - digits number displayed

 

 

Dr. Cohn 035 562 0016 (O)

 

 

   next to duty manager name

 

 

Dr. Erasmus 035 562 0678 (H)

 

 

 

 

 

 

 

Dr. Erasmus 035 562 0162 (O)

 

 

 

 

 

 

AMBULANCE SERVICES:

 

 

 

3) Identify yourself and calmly state

 

Control:

035 722 2911 or 10177

 

 

    the nature of the medical emergency

 

 

086 124 7911

 

 

 

 

 

 

 

NETCARE: The Bay Hospital - Richards Bay

 

 

4) Do not take it upon yourself to contact

 

Duty Room: 

   035 7806 111

 

 

 

    any of the emergency

 

 

 

 

 

 

    evacuation numbers displayed on

 

AIR EMERGENCEY

 

 

 

    this notice board

 

 

 

 

 

 

 

 

 

 

 

Control:

 

 

 

 

5) The duty manager will immediately

 

 

 

 

 

 

    come to your aid

 

HILICOPTER PAD (DZ): SOCCER GROUND

 

 

 

 

 

 

LIVING QUARTER

 

 

 

6) Please remain waiting at this notice

 

 

 

 

 

 

    board for the duty manager

 

GPS:      S = 28. 04. 56

 

 

 

 

 

 

 

             E = 32.02.71   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FIRE DEPT. 035 797 3911

 

 

 

 

 

 

 

THIS RESORT

 

 

 

 

 

 

 

GPS:      S = 28. 05. 220'

 

 

 

 

 

 

 

             E = 32. 02. 658' 

 

 

 

 

 

 

 

ALTITUE:  = 500m

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fire Evacuation Procedure

IN CASE OF FIRE

 

DUTY MANAGERS

 

 

 

TO SUMMON HELP:

 

 

 

 

 

 

1) Check which duty manager to call.

 

PHONE

TITLE

EXPERTISE

 

 

    (Details are below)

 

 

 

 

 

 

 

 

 

 

108

Hospitality Manager

First Aider

 

 

2) Use emergency Telephone attached

 

 

 

 

 

 

   To this display board and dial the

 

109

Maintenance Manager

First Aider

 

 

    required 3 - digits number displayed

 

 

 

 

 

 

   next to duty manager name

 

 

Front Desk Manager

First Aider

 

 

 

 

 

 

 

 

 

 

 

3) Identify yourself and calmly state

 

The above people are well trained in their respective areas

    the location of the fire

 

of expertise and they have access to additional trained

 

 

 

 

employees who are always on standby.

 

 

4) Do not take it upon yourself to contact

 

 

 

 

 

 

    any of the emergency numbers displayed

 

Please be assured of their expert attention.

 

 

    on this notice board

 

 

 

 

 

 

 

 

 

 

FIRE INCIDENT COMMAND POSTS

 

 

5) The duty manager will immediately

 

 

 

 

 

 

    come to your aid

 

 

ASSEMBLY POINT

A

 

 

 

 

 

 

 

 

 

 

 

6) Please remain waiting at this notice

 

ASSEMBLY POINT

B

 

 

    board for the duty manager

 

 

 

 

 

 

 

 

 

 

ASSEMBLY POINT

C

 

 

FIRE EMERGENCY PROCEDURE IN CHALETS

 

 

 

 

 

 

 

 

 

(A) Should you receive a report, suspect or discover a fire, immediately contact:

 

 

 

During the day:          Reception

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

At night:                    Night Watch (By the car park Near Reception)

 

 

 

 

 

 

 

 

 

 

 

 

(B) In the unlikely event of a fire in the resort necessitating an evacuation of the premises, the following

     guidelines should be observed:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1) On hearing the siren, or when notified by the resort employee, please leave your chalet immediately.

 

 

 

 

 

 

 

 

 

2) Once outside the building, please go directly to one of the designated assembly points, which are

    by the reception, by the TV room and by the Kiddies Corner

 

 

 

 

 

 

 

 

 

 

 

 

3) Please do not stop to search for relatives or friends. The fastest way for them to be located is for

    is for every one to proceed to the assembly points. We can then determine exactly who is missing.

 

 

 

 

 

 

 

 

 

4) If on arrival at the above assembly points, you cannot locate the person please notify the fire marshals.

    Do not go back into the building.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5) A full roll call will be taken. To facilitate the procedure, please be as quite as possible and respond

    Calmly when your name is called.

 

 

 

 

 

 

Your full cooperation on the above will ensure that the dangers involved are

 

 

are reduced to a minimum.

 

 

 

 

 

 

 

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